Frequently asked questions
Will my cat actually drink from the fountain?
Will my cat actually drink from the fountain?
Many cats are naturally curious about moving water. Some take to it immediately, while others need a little time. Place the fountain near their usual water bowl and let them explore at their own pace.
How often should I replace the filters?
How often should I replace the filters?
Replace filters according to the manufacturer's recommended schedule and your fountain's usage. With 8 or 12 complete replacement sets included, you'll have extras ready when it's time for a fresh set.
Is the fountain quiet enough to run overnight?
Is the fountain quiet enough to run overnight?
The fountain uses an electric pump to keep water circulating. Some running-water and pump noise is normal. Keeping the water at the recommended level helps avoid unnecessary noise.
Is it difficult to clean?
Is it difficult to clean?
Not at all. The stainless steel surface is easy to wipe down and maintain. Regular cleaning and filter replacement help keep your cat's drinking area fresh and inviting.
What's included in each bundle?
What's included in each bundle?
Choose the package that works best for you:
- Starter Kit — $79.99: 1 stainless steel fountain + 8 white and 8 black replacement filters.
- Best Value Kit — $89.99: 1 stainless steel fountain + 12 white and 12 black replacement filters.
Get 50% more replacement filters for just $10 extra with our Best Value Kit.
What if I'm not satisfied with my purchase?
What if I'm not satisfied with my purchase?
Your satisfaction matters to us. If something isn't right, contact our support team and we'll help you find a solution. Returns and refunds are handled according to our return policy.